All orders will be shipped within 1-3 days of purchase via USPS. You will receive an email confirmation with the tracking information once the order has been shipped. Domestic packages typically arrive within 2-6 days of shipment. International packages are sent First Class Mail and typically arrive in 7-10 days. However, depending on your countries customs, it can take up to 30 days to arrive.
Once an item has been shipped, Lucky Eleven is not responsible for packages lost or damaged in transit. That being said, we want you to be HAPPY! So please direct any questions/concerns to firstname.lastname@example.org
I want you to be happy with your purchase! Therefore, I encourage you to contact me before purchasing with any questions regarding the sizing or condition of a particular item, as every piece is one of a kind.
I do not offer refunds due to the wrong fit, signs of wear, or imperfections.
As of 6/25/2021 I do offer exchanges for store credit. Please contact me within 7 days of receiving your package in order to be eligible for store credit. You can message me @luckyelevenvintage or email email@example.com to begin the exchange process. After I receive your package back you will be emailed a personal discount code that will be valid for 90 days.
All of our vintage pieces are pre-loved, so please keep in mind that slight imperfections and signs of wear are to be expected when buying vintage clothing. With that being said, I take exceptional care in washing or dry cleaning each piece before it arrives at your door. All pieces are thoroughly inspected and any signs of major wear will be noted in the description box next to the item.
Again- I want you to be HAPPY- so please feel free to reach out with any questions/concerns
I hope you love your purchase from Lucky Eleven